Frequently Asked Questions

How can I contact you?

Do you have a question about bundt pans? Wondering what cooking class would be best for your son who just graduated from college? Saw a cooking special where they made pizza on a grill and you’re wondering where to find such a thing? Perhaps we can help...

Email Us (Our preferred, as well as most efficient method of communication): cookie@cooksofcrocushill.com

Call Us (If we don’t answer, we will return all messages within one day... you can hold us to it): 651-228-1333, M - F 10:00 AM - 9:00 PM CST

Shipping Inquiries: 651-329-3837 M-F 9:00AM-4:00PM

Mail Us Cooks of Crocus Hill
877 Grand Ave
Saint Paul, MN 55102

What are my shipping options?

We ship purchases within 2 business days of the order date via standard UPS ground. All shipping prices are for the contiguous United States only. Inquiries for International shipping can be directed to cookie@cooksofcrocushill.com or 651.329.3837

Gift cards that are not a part of a product order are mailed via US Postal Service within 3 business days of the order. Tracking #’s are not available for these. Please allow up to 7 business days to receive your Gift Certificate. You may contact us if you would like to confirm shipment date.

Shipping and handling prices
Cost of Order Cost of Shipping
Up to $15.00 $6.00
$15.01 to $35.00 $8.00
$35.01 to $55.00 $9.00
$55.01 to $75.00 $10.50
$75.01 to $100.00 $12.50
$100.01 and up $15.00
How do I know if my package has been shipped?

Can’t wait to use your new espresso machine and wondering when it will arrive? When your order is shipped you will be sent a confirmation email from us that includes the UPS tracking information. So go to UPS.com, enter your tracking number and find out the exact day you can enjoy a latte.

Gift certificates that are not a part of a product order are mailed via US Postal Service within 2 business days of the order. Tracking #’s are not available for these. Please allow up to 7 business days to receive your Gift Certificate. You may contact us if you would like to confirm shipment date.

There are no materials shipped for class purchases.

Shipping Inquiries: 651.329.3837 M-F 9:00AM-4:00PM

What if I want to return something that I purchased online?

PLEASE REVIEW OUR COMPLETE CANCELLATION/REFUND POLICY

RETURNS – ONLINE PRODUCT PURCHASES

If you have any concerns regarding your order, please email us at cookie@cooksofcrocushill.com or call 651-228-1333

If you decide you want to return an item, please email us at cookie@cooksofcrocushill.com or call 651-329-3837 to make arrangements for UPS to come pick the item up at your doorstep.

To receive a refund, all returns must be authorized by a Cooks representative before they are shipped to us. Unauthorized returns and/or returns not sent via our carrier will be rejected.

And for your convenience, we also accept returns and exchanges of items purchased on our website at any of our retail locations.

Can I buy a gift certificate online?

Not only can you, but what better way to spread the love of food and cooking to friends and family. And who knows, maybe you’ll even get a nice meal out of it. Gift Certificates will be mailed to the shipping address provided.

HOW WILL THE “TO/FROM” FIELDS ON THE GIFT CARD BE COMPLETED?

If you complete the “To/From” option during check out, we will complete the card carrier with the information provided. Otherwise, this will be left blank for you to complete.

Can I have an item gift wrapped?

We apologize, but we do not offer gift wrap at this time.

Will I be charged tax on my order?

State and local taxes are applied to all orders (including shipping costs) sent to locations in the state of Minnesota. Otherwise, no taxes are applied to out-of-state shipments.

Is it private?

Here at Cooks of Crocus Hill we are committed to your privacy and we know that trust is an important issue for everyone, especially when it comes to making purchases on the web. Please click on the link below and read more about our commitment to you.

Privacy Policy

If you have any questions about this privacy statement or any of your interactions with this website, you can contact us and we will be happy to help put your mind at ease.

Do I get loyalty points for my purchase?

Yes, you will automatically receive loyalty points for your purchases, with the exception of gift certificates. Those points will be given to the person redeeming the gift certificate. That way they can get a jump start on becoming a Cooks Stuff member.

I’m having technical issues with the website. What do I do?

You’ve clicked enter a hundred times and still nothing is happening? The screen suddenly went blank and now you can’t get back onto our website? Well help is just an email or a phone call away. Please contact us if anything goes wrong and we’ll have someone on our tech support staff work out the kinks. We want your experience on our website to go as smoothly as possible.